Training Workshops, corporate training, management training, Group coaching, business seminers

TRAINING WORKSHOPS

Please click on the workshop title to the left to view the topics or scroll down this page

Ø High Performance Coaching

Ø Leading and motivating your team

Ø Exceptional Customer Service

Ø Business to Business – Basic Sales Training

Ø Successful Communication & Presentation skills

Ø Business to Business – Basic Sales Training

Ø Successful & Powerful Presentation skills

Ø Unstoppable passion

Ø Effective Leadership

Ø Business Etiquette

Ø Personal empowerment

High Performance Coaching

This is a high paced high impact coaching which will make accomplishing the extraordinary become almost routine. When you have High performance staff full of energy, passion with an excellent spirit eager to be of service this will turn your company into a high performance organization

What is a high-performance organization?

High-performance organizations are the exemplars of successful businesses. They represent real-world models of a modern managerial ideal: organizations that excel in so many areas that they consistently outperform competitors for extended periods of time

Your staff will be trained in the four elements of High Performance ie

Ø Psychology – Mastering the mind – information, interpretion, identification, intention, initiative

Ø Physiology - Mastering the body – vibrancy, energy and presence

Ø Productivity – mastering time using 1 page productivity sheet, making time count

Ø Persuasion - Mastering Influence – Mentor, Mentee, Motivation Appreciation and reward

The coaching sessions will involve how to

1. Develop goals and plans.

2. Enhance communication among staff members.

3. Develop and maintain positive relationships among members.

4. Solving problems and making decisions on a timely basis.

5. Successfully manage conflict.

6. Facilitate productive meetings.

7. Develop resilience.

8. Operate in a productive manner.

9. Exhibit effective team leadership.

10. Provide development opportunities for staff members

Leading and motivating your team

We take you on a voyage of discovery as we look into different perspectives that can assist you in grooming more effective and successful team leaders in your organization.

Motivated people possess power, hope and often leadership skills. A motivated person has a presentable appearance, enthusiastic body language and communication with a positive, expectant attitude towards the success of the company.

The premise of this program is to build a high performing motivated team which will, in turn, reap a huge benefit for the business, its customers and the employees.

Success will be greatly derived by bringing an understanding of the mission of the organization. When employees understand how their physical appearance, communication skills, mental state, health and general business etiquette affect their contribution to the organization’s profitability there will be a paradigm shift in their professional conduct. This objective will be subliminally imparted in their minds through a variety of training modules and team building activities.

The objectives of this motivated team building training which will include business etiquette exercise module are:

Ø To bind the group, so that they get to know each other and begin having a sense of team.

Ø To align them to their shared purpose, goals and targets.

Ø To establish a positive team culture, the beliefs, values and norms of behaviour by addressing areas in business etiquette such as; personal grooming, office communication etiquette(verbal, electronic and telephone),

Expected Result

Ø At the end of the program, employees will no longer see themselves as individuals manning their own desk but as team members working towards a common goal. team members will have high morale

Ø team members will have excellent business etiquette skills(personal grooming, communication skills, time management skills)

Ø team members will be rejuvenated and equipped with stress management skills

Ø team members will be able to create” RAVING CUSTOMERS” using exceptional customer service skills

ACTIVITIES

Your group will be involved in a number of activities. Each exercise is designed to learn about and stimulate discussion on specific elements of good teamwork. We use experiential exercises to give teams an objective perspective and a level playing field, allowing them to reflect as equals on the principles of teamwork and issues that face their team.

Exceptional Customer Service

Good customer service is the lifeblood of any business. It is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.

If you're a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that the individual customer feels that he would like to pursue.

How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; "You will be judged by what you do, not what you say."

Two training courses are proposed

Ø First Impressions

Ø Service Management

First Impressions – introduces frontline staff to the key concepts of customer service, helping them become customer service professionals with six modules

The six modules are:

Ø basic concepts of customer service

Ø developing relationships with your customers

Ø communicating effectively

Ø delivering service excellence through teamwork

Ø responding to customers

Ø the “wow” and “you” factor

Service Management – An activity based improvement course for team leaders and managers with four modules

The four modules are:

Ø setting the team's objectives

Ø communicating

Ø creating a customer focused culture

Ø organising a team to deliver reliable customer service

Business to Business – Basic Sales Training

OBJECTIVE – To improve the know- how of the company representative concerning the techniques for conducting a “business Appointment” with clients. Turning prospects into clients

Topics to be covered are

Ø The role of the company representative

Ø The personal qualities of a company representative

Ø Face to customer’s behaviour :

- Discover and analyse your customer

- To recognise the behaviour of a customer

- To adapt our behaviour to customer way to do

- To express ourselves in a suitable language

Ø The Phases of a sales appointment:

- Taking contact

- Discovering / Exploring

- Exposing a Proposition
- Dealing with objections
- Defending the Price

- Conclusion

Ø Dealing with difficult situations

Ø Practical exercises

- Leading a sales appointment

- Dealing with difficult situations

- The key for succeeding

Ø The keys for negotiating and closing the sale

Successful Public Speaking & Powerful Presentation skills

Humans need to be speakers in everything that they do, whether they need to

convince a girl to go out on a date with them, or to convince a client for a

multimillion deal. Where would we be if not for our communication skills?

The ability to get your message across to customers both old and new is extremely important. Failing to do so can lead to losing existing and potential clients, Getting it “right” can go a long way to winning business, getting the corporate ideas accepted, building trust and faith in the company

This training is a distillation of the most useful techniques and attitudes for successful public speaking and powerful presentations that would turn your staff into speakers with a magnetic personality

Topics to be discussed in the successful public speaking and presentation skills training are

Ø The “How” – Voice and Physiology

Ø The “What” – Structure

Ø Using visual aids and slides

Ø Preparation and Note Making

Ø Handling Questions

Your staff will learn the three things that have characterized prominent speakers all through the ages

The Right Ideas - Whenever you open your mouth to speak, people want to listen to the ideas flowing in your head.

The Right Gestures - Your body language is an important part of you when you are speaking. If you are going to hold yourself stiff, you will come across as too nervous and worked up about what you are going to say. If you hold yourself too loosely, you will come across as an overconfident imp. Hence, you have to strike a balance here.

The Right Concentration

Even though it may not seem to be so when you hear them, all effective speakers are extremely concentrated on what they are saying. They put their whole soul into their speech. They are so focused on what they are saying that new points may come to their mind even as they speak.

Benefits of Presentation Skills Training to your staff

Ø They will stand out from your competition

Ø Totally focussed on your needs and outcomes

Ø Transformed ability to present to any audience

Ø Get your message across every time

Ø Increased fluency, competency, eloquence and professionalism

Ø Win and retain more business

The Empowerment Academy

Empowering You to Succeed, Excel and Prosper